English Speaking + Receptionist & Front Desk Officer MasterClass

Welcome to your English Speaking + Receptionist & Front Desk Officer MasterClass

This exam comprises of multiple choice question

1 mark will be awarded for each correct answer

No marks will be deducted for un-attempted questions

Each question will have only 1 correct answer

There are only 3 attempts in this Certification Exam

20 Question for 30 Mints

What you must remember to do?

Smile

laugh

Crack a joke

All of the above

Which expression describes “being ready for anything”?

Gameface

Showtime

Money! The solution to all problems.

Set up a rewards system.

A receptionist and Front Desk Officer is the company’s ------- , --------, and --------.

Ear, throat and nose

Owner, Supervisor and Director

Eye, ears and face

Legs, hands and hair

Which of the following should a receptionist do with a customer?

Trust and rapport

Fun and game

Repeat business and loyalty

Make jokes

What will help you to maintain the correct posture?

Shoulders back

Looking straight ahead

Eyes up

Your shoes should be polished.

True

False

Which of the following describes a list of duties undertaken by a receptionist?

Product & Company Knowledge.

Booking flights, building maintenance and training staff.

Taking calls, arranging meetings, stationery and sorting the post.

None of the above.

“Written and spoken” are the two principle of grammer.

True

False

What is elocution?

The ability to sing a song.

Your Pitch and Tone.

The expert manner of speaking and gesture.

For elocution, one should practice in front of the mirror and read the paragraph.

True

False

What is pitch and tone?

The person who makes the final decision.

Highness or lowness of your voice and the quality of your voice.

individual who controls the budget and funding

Listen to customers, Transparency and improving customer satisfaction is the principles of customer service?

True

False

If you argue with the client the customer can always exercise their right to complain?

True

False

How soon should you answer the call?

Within 20 seconds

Under 3 rings.

After finishing your work.

You should always smile before you pick the call.

True

False

What must you do if a visitor arrives unannounced?.

Invite them to take a seat, speak in the third person and maintain discretion.

Ask them to come later.

Call the co-worker announcing loudly

Use Sir or Madam if you forget someone’s name.

True

False

Say “You are most welcome” when someone says thank you.

True

False

Ask three key points when taking a message, Time and date of call, Caller’s full name and correct phone number.

True

False

What should you do when you return to your desk after being away?

Check you dairy.

Check your mobile no

Check your voice message

ABK TEACHLY ACADEMY PVT LTD

Regd. Under Indian Institute Of Corporate Affairs

Duniya ki koi bhi kala bolne ki kala se badh kar nahi!

10th, 12th Ya Graduation ke baad, in courses se kare Naukri ki shuruaat!

English Speaking + Receptionist & Front Desk Officer MasterClass

English Speaking + Receptionist & Front Desk Officer MasterClass

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